Be more responsive in this feedback forum
"Data Proves Faster Response Means Happier Customers"
http://www.uservoice.com/blog/entries/science-customer-service-data-proves-faster-responses-mean-happier-customer/
From Get Satisfaction, "Community Management Best Practices Guide" (PDF)
http://info.getsatisfaction.com/rs/getsatisfaction/images/Community_Management_Best_Practices_Guide.pdf
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